Frequently asked questions
Short answers about hosting, billing and support
This page collects common questions. The full knowledge base is available in the customer portal.
What you get
- VPS plans are self-managed by default
- Consumer prices include Danish VAT
- Backup and additional IP addresses depend on the plan
- Software support inside a VPS requires a separate agreement
Next step
View the options in the customer portal, or contact us before ordering if the solution needs clarification.
A solution matched to the task
This page collects answers about ordering, payment, access, backup and responsibilities. Questions about a specific service should be submitted from the customer portal so the request is linked to the correct account automatically.
We are happy to clarify capacity, operations and technical dependencies before an order is placed. This creates a clear starting point and reduces the risk of selecting too few resources or features. Ordering and recurring billing continue to be handled securely in the GITC customer portal.